KS Wellness Terms & Conditions

Thank you for choosing to work with KS Wellness. These Terms & Conditions explain how we'll work together and what you can expect. By booking a consultation, package or programme with KS Wellness, you agree to these Terms & Conditions.

The advice I provide

I provide evidence-informed nutrition education, guidance and recommendations designed to support your health goals. I am a Registered Nutritionist with the Nutrition Society of New Zealand (NSNZ) and practise within the NSNZ Code of Ethics. My advice is intended to complement, not replace, the care you receive from your GP or other qualified health professionals. I do not diagnose, treat or cure medical conditions. Please keep your doctor informed of any significant dietary or lifestyle changes and never stop or alter prescribed medication without first discussing it with your treating health professional. If you are experiencing a medical emergency, please contact your doctor immediately or call emergency services.

Scope of Practice

As a Registered Nutritionist, I provide evidence-informed nutrition assessment, education and lifestyle guidance to support health and wellbeing. Where appropriate, I may recommend that you seek further assessment or treatment from your GP or another suitably qualified health professional.

Communication with Other Health Professionals

With your consent, I may communicate with your GP, specialist or other health professionals involved in your care where this is clinically appropriate. This helps ensure your care is coordinated and that any nutrition recommendations are made with consideration of your overall health and medical treatment. I will only share information relevant to your care and only with your consent, unless disclosure is required or authorised by law.

No Guarantee of Results

Every person is unique, and health outcomes vary from one individual to another. Your results will depend on many factors, including your medical history, lifestyle, commitment to the recommendations provided and circumstances outside my control. While I aim to provide the highest standard of care, I cannot guarantee any particular outcome or result.

Your Responsibilities

To provide appropriate recommendations, I rely on the information you share with me. You agree to provide accurate, complete and up-to-date information regarding your health history, medications, supplements, allergies, pregnancy or breastfeeding status, lifestyle and any other information relevant to your care. If your health status changes during our time working together, please let me know as soon as possible.

Bookings and Payment

Payment is required at the time of booking unless otherwise agreed in writing. Consultation fees are published on the KS Wellness website and may be updated from time to time. Any appointments already booked and paid for will be honoured at the agreed price. Accepted payment methods are displayed during the booking process.

Cancellations and Rescheduling

I understand that unexpected things happen. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice so the appointment can be offered to another client. Appointments cancelled with less than 24 hours' notice, or appointments that are missed without notice, will incur a 50% penalty fee of your consultation price. If you need to reschedule, please contact me as soon as possible and I'll do my best to find another suitable appointment.

Late Arrivals

If you arrive late for your appointment, your consultation may need to finish at the scheduled time so that other clients are not delayed. The full consultation fee will still apply.

Packages and Programmes

Packages and programmes are designed to be completed within the timeframe specified at the time of purchase. Sessions are non-transferable and cannot be shared with another person. Unless otherwise agreed, any unused sessions remaining after the programme expiry date will be forfeited. Once a package or programme has commenced, fees are generally non-refundable, although genuine exceptional circumstances will always be considered on a case-by-case basis.

Refunds

If you have purchased a consultation, package or programme that has not yet commenced, please contact KS Wellness to discuss your circumstances. Once services have commenced, fees are generally non-refundable. Nothing in these Terms & Conditions limits your rights under the Consumer Guarantees Act 1993.

Supplements and Functional Testing

As part of your nutrition plan, I may recommend practitioner-only supplements or functional testing where appropriate. These recommendations are optional and are provided to support your overall health goals. Functional test results are interpreted alongside your health history, symptoms and any other relevant information. They should not be considered a medical diagnosis, and any significant or abnormal findings should be discussed with your GP or specialist where appropriate. Before starting any supplement, please ensure I am aware of any medications you take, allergies, pregnancy, breastfeeding or medical conditions that may affect its suitability.

Health Insurance Claims

Some consultations may be eligible for reimbursement through your private health insurance provider, depending on your policy. KS Wellness can provide receipts for consultations; however, approval of any claim remains solely between you and your insurer. I cannot guarantee that your insurer will reimburse any part of your consultation fees.

Online Consultations

Some consultations are provided via telephone or secure video conferencing. While reasonable steps are taken to use secure communication platforms, no online system can be guaranteed to be completely secure. By choosing an online consultation, you acknowledge and accept the small risks associated with electronic communication. You are responsible for ensuring you have a suitable internet connection and a private location for your consultation.

Recording Consultations

To protect the privacy of both clients and KS Wellness, consultations may not be audio or video recorded without the prior written consent of both parties.

Electronic Communication

Email and text messages may be used for appointment reminders, sharing resources and general communication. Please do not use email or text messaging for urgent medical concerns or emergencies, as these communication methods are not continuously monitored.

Practitioner Availability

KS Wellness operates by appointment only. While I aim to respond to enquiries as promptly as possible during business hours, responses outside normal business hours, weekends and public holidays may be delayed. Please note that KS Wellness does not provide urgent or emergency healthcare services.

Support Between Sessions

Support between consultations is available only where included within your consultation package or programme. Where email support is included, I aim to respond within two business days. Support between sessions does not replace medical care and should not be used for urgent health concerns.

Your Privacy

Your privacy is important to KS Wellness. Personal and health information is collected, stored and managed in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. Your information is used only to provide nutrition services unless disclosure is required by law or you have given your consent.

Resources and Intellectual Property

All meal plans, recipes, reports, handouts, educational resources and other materials provided by KS Wellness remain the intellectual property of KS Wellness. These materials are supplied for your personal use only and may not be copied, reproduced, distributed, shared or sold without prior written permission.

Limitation of Liability

To the maximum extent permitted by New Zealand law, KS Wellness is not liable for any indirect, incidental or consequential loss arising from the use of its services, recommendations or educational materials. Where permitted by law, the total liability of KS Wellness is limited to the amount paid for the relevant consultation, package or programme giving rise to the claim. Nothing in these Terms & Conditions excludes or limits any rights you have under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.

Circumstances Beyond My Control

If I need to postpone or cancel an appointment due to illness, emergency or circumstances beyond my reasonable control, I will contact you as soon as possible to arrange another suitable appointment. I will make every effort to reschedule your appointment at a mutually convenient time.

These Terms & Conditions

These Terms & Conditions are governed by the laws of New Zealand. KS Wellness may update these Terms & Conditions from time to time. The most current version will always be available on the KS Wellness website and will apply to future bookings.

If you have any questions about these Terms & Conditions, please get in touch. I'm always happy to answer any questions before you book.